An eSIM, or embedded SIM, is innovative tech that changes the way mobile devices connect to mobile networks. Unlike traditional SIM cards, which require physical insertion and removal, an eSIM is a “digital” SIM card that’s built into the device’s hardware, making it a permanent and non-removable component. Users can simply download and activate the equivalent of a physical SIM card through the eSIM app. This innovation has significant implications for the travel industry and beyond.

Integrating eSIMs into your travel agency’s services opens the door to an exceptional level of traveler experience and satisfaction. On top of that, it’s an easy upsell and therefore a new revenue stream that nearly all travelers need. By partnering with us, you’re not just providing a product; you’re also enhancing your agency’s position in the travel industry. Let’s check out all the benefits:

1 Constant Connectivity: With eSIMs, your agency can always stay in touch with travelers. This means you can reach out to them with important updates, travel advisories, or any last-minute changes to their itineraries. Your travelers can also reach you easily for any assistance they might need, fostering a sense of security and trust.

2 Enhanced Customer Experience: A remarkable 100% of users consistently rate eSIMs with a remarkable score of 6+ out of 7 for enhancing their travel experiences. By offering eSIMs, you address a common traveler pain point: seamless connectivity abroad. This underscores your commitment to exceeding customer expectations and enhancing their journeys.

3 Value-Added Service: The inclusion of eSIMs in your service portfolio transforms you into more than just a booking agent. You become a comprehensive travel partner, offering a tangible, technology-driven solution that resonates with modern travelers seeking convenience and efficiency.

4 Competitive Edge: Become an industry trendsetter! In a crowded travel market, differentiating your agency can be challenging. Partnering with to go sets you apart by offering a unique and sought-after service that can attract new customers and retain existing ones. This competitive edge helps your agency remain relevant and appealing.

5 Sustainable Future: As the travel industry evolves, sustainable practices become crucial. eSIMs align with this sustainability trend by eliminating the need for physical SIM cards, reducing waste, and promoting a greener approach to travel.

Installing the eSIM is designed to be intuitive and caters to users of all ages, including those who may be less familiar with technology. Because it’s new tech, some customers might have questions about the installation. We’re continuously improving the installation process with the feedback we receive from them. Here’s what your clients can expect:

• Clear Instructions: We provide detailed, easy-to-follow instructions in our application and via email before your clients’ trips. These instructions are written in a user-friendly manner, ensuring that even those who may not be tech-savvy can understand and complete the activation process.
• User-Friendly Application: Our to go application is designed with simplicity in mind. Whether your clients are using Android or iOS devices, the app’s interface is intuitive and straightforward to navigate.
• Support Availability: Should any issues arise during activation or usage, our customer support team is available. Travelers can seek assistance through the app making sure they have the help they need whenever they need it.
• Data and Balance Management: The  to go app allows travelers to easily keep track of their data usage and balance. This feature helps them stay in control of their connectivity expenses, even if they’re not accustomed to managing such technology.

In summary, we understand that not all travelers are tech-savvy, and our approach to activating and using the eSIM takes this into consideration. Your clients, regardless of their familiarity with technology, can enjoy a hassle-free and reliable connectivity experience during their trips.

While our eSIM setup is designed for self-installation, giving some extra tips and information can be valuable. Here’s a guide on helping them ensure a seamless activation process during their travels.

• Pre-Trip Communication: Prior to your clients’ trips, ensure that they are made aware of the eSIM offerings and that they understand what the benefits of eSIMs are, compared to physical sim cards. Some of these benefits are:
•   Time savings: Because eSIMs are installed pre-departure, your clients can connect immediately to 4G. This way, they don’t have to find a telecom store, stand in line, buy & swap sim cards , and show passport details.

•   Cost savings: Because we make local telecom deals, we’re much cheaper than the roaming bundles that your provider offers when you land.

• Realtime info: The app allows your clients to view data consumption in real time and add any type of bundle whenever they want. Flexible & easy!

Because eSIM is new tech, we’re dedicated to providing excellent customer support while your clients use our eSIM during their travels. Here’s how we assist your clients if they encounter any issues:

• Direct In-App Support: Within the  to go’ app, there’s a dedicated support section. If your clients face any eSIM issues, this direct channel ensures they’re not left searching for help. One tap, and they’re connected to our team.
• Swift Replies: We respect your clients’ time. When they reach out through our in-app feature, our team is on standby, aiming to respond during business hours promptly.
• Clear Guidance: Not tech-savvy? No problem. Our support provides lucid, step-by-step solutions. Whether it’s understanding data metrics or troubleshooting connectivity, we break it down simply.
• Thorough Problem-Solving: Some issues might be complex, but our commitment isn’t. We don’t just offer quick fixes; we delve deep, collaborating with clients to ensure the solution is comprehensive and tailored.

Feedback-Driven Improvements: Every piece of feedback is an opportunity for us. If clients have insights or suggestions post-support, we actively use this to refine and elevate our service quality.

Timing is important to ensure a smooth activation process for your clients’ eSIM. We recommend that eSIM installation be initiated at least 24 to 72 hours before the departure date. Here’s why this timeframe is ideal:

• Sufficient Buffer: Activating the eSIM a day or two before travel allows for any unexpected delays or issues to be resolved without causing inconvenience to your clients during their journey.
• Familiarization: Providing a day or two for the eSIM activation process also allows your clients to familiarize themselves with the new connectivity solution and the to go app interface.
• Pre-Trip Support: In case your clients have any questions or need assistance during the activation process, there’s ample time for them to reach out to your support team and receive the help they need.
• Connectivity Assurance: By activating the eSIM before travel, you can give your clients peace of mind, knowing that they’ll have seamless connectivity upon arrival at their destination.

In summary, activating the eSIMs well in advance before travel strikes the right balance between allowing for any potential hiccups and ensuring a hassle-free experience for your clients during their trip.

At  to go, we prioritize the security and confidentiality of our clients’ data. All our operations and data handling processes related to the eSIM service are fully GDPR compliant. We’ve implemented rigorous security protocols and continuously review our measures to ensure sufficient protection. We take data security extremely seriously and are committed to maintaining the trust our clients place in us.

is proud to provide eSIM coverage in over 125 countries globally. For a detailed list of the specific countries and regions we cover, kindly visit our website at www.esim.com.

The data usage can significantly vary based on individual preferences and habits. Here’s a breakdown to guide your clients:

1. Low Data Usage Activities:

• Texting: Apps like WhatsApp or iMessage typically consume very little data.

• Browsing: Reading articles, checking emails, or doing simple web searches are also minimal in data usage.

• Social Media: Casual scrolling through platforms like Facebook, Twitter, or Instagram without heavy video or image loading.

1. High Data Usage Activities:

• Streaming: Watching videos on platforms like YouTube or Netflix can consume a significant amount of data, especially in HD or 4K.

• Video Calls: Apps like Zoom or Skype, especially for business meetings or longer calls.

• Online Gaming: Playing games online, especially those with high-quality graphics.

1. Estimated Data Needs:

• On average, considering a mix of high and low data usage activities, a traveler might consume around 2-4 GB per week.

1 Week: 2-4 GB

2 Weeks: 4-8 GB

3 Weeks: 6-12 GB

1 Month: Approximately 20 GB for a more comfortable buffer.

However, it’s essential to tailor recommendations based on the client’s specific habits. For a client who primarily sends texts and occasionally browses, the lower end of the spectrum might suffice. But for those planning to stream shows or movies, or make

We’re excited to introduce our newly launched “regions” feature for our eSIM service. Here’s a concise breakdown of how it functions:

1. Multi-Country Accessibility: Previously, eSIMs were primarily designed for single-country use. With our regions feature, a single eSIM now has the capability to operate across multiple countries within a designated region. For instance, if a traveler selects the Europe region, their eSIM will work seamlessly across the majority of European countries.

1. Defined Regions: The regions we currently cater to include Asia, North America, Oceania, and Europe. This means travelers can move between countries within these regions without needing to change or adjust their eSIM settings.

1. Pricing Consideration: Due to the nature of dealing with multiple tariffs across different countries in a region, the average data price for regional eSIMs is slightly higher. This is a reflection of the diverse pricing structures we navigate to provide this expansive service.

1. Ease of Travel: The key advantage of the regional eSIM plan is the unparalleled convenience it offers. Travelers no longer need to worry about individual country eSIMs or changing settings. They can effortlessly journey across countries within a region, staying connected throughout.

In essence, our regional eSIM plans are designed with the modern traveler in mind, making multi-country travels not just feasible, but also hassle-free in terms of connectivity.

Certainly! It’s important to note that while eSIM cards can be incredibly useful for your cruise customers, they won’t function while they are still on the cruise ship itself. This is because cruise ships typically rely on a different type of internet known as satellite internet. Therefore, if your clients are, for instance, journeying from Florida to Mexico on a cruise, they have the option to install the  eSIM for Mexico before they depart from the port. However, they’ll be able to activate and use the eSIM only once they reach Mexico and step onto the land. This transition allows them to smoothly transition from the cruise ship’s satellite internet to the eSIMs connectivity as they explore their destination.